1. Rental Parties

The Host:

• As a principal, through rent-to-rent leasing, where the Host enters into direct lease agreements with the Owners and lets the accommodation on to the end-user; 
• As an agent for the property Owners, where an agency relationship exists, the rental arrangements are made on behalf of the Owners for the “Property” stated on the booking confirmation email. The contractual relationship is directly between the Owner and the Guest. 

The Guest

2. Occupancy 

3. Rental Period

• The Rental Period dates will be stated on the reservation confirmation email provided to the Guest at the time of booking and cannot exceed unless with the written approval of the Host. The Guest will be liable for any cost, of whatever nature, incurred due to an unauthorised extension.
• Arrangements can be made for a later check-in or check-out, but this is subject to prior arrangements and an additional fee. If there is any delay in vacating the property beyond the agreed time, a full day’s rental is charged to the Guest.

4. Rental Fees

• Please note that check-ins before the 3:00 pm and after the 4:50 pm can carry an additional charge.
• The earliest possible check-in is at 3:00 pm, subject to availability, and the standard check-out time is up to the 11:00 am.

5. Payment

• Payment by credit/debit card is the preferred option for online bookings placed directly on the Host’s website.
• Bank Transfer (BACS) is the preferred payment option for bookings placed over the phone. 

6. Booking

7. Rental Rules & Restrictions

• Not to provide overnight accommodation for guests other than those declared to the Host in advance, under no circumstances.
• To undertake to pay for any losses or damage caused to the property.
• To take good care of the property and leave it clean and tidy at the end of the tenancy.
• To permit the Owners and Host reasonable access to the property. 
• The Guest shall be obliged that a cot will only be occupied by a child aged 24 months or less. The Hostis are not responsible for the maintenance of cots during the booked holidays period. Where cots are requested, the Guest must supply their own linen for the cot if no linen are available at the holiday home.
• Not to cause an annoyance or become a nuisance to occupants of adjoining premises, i.e.:
• Not to be the cause of any noise between 22:00 and 09:00.
• Not to smoke on the property or any of its public areas.
• Not to bring any pets to the property, except for service animals and if the Host will approve it.
• To read any safety notices and seek for an advice upon arrival at the property, if in need.
• No to re-let or sublet the property to any other group/party.
• To only use the property strictly for residential purposes.
• Not to throw parties or gatherings at the property if the Host has not been asked for an approval. If on arrival, it is felt that the Guest intends to use the property for such events, the Guest will be refused entrance and the booking will be cancelled immediately.
• Not to use the phone or fax line connected to the property.
• Not to light any fires or candles on the property.
• Not to permit any visitors to enter the property if they are not registered with the booking
• Not to hang or place wet or damp washing articles upon any room heater or the balcony railing profile.

In case of an emergency, the Guest is asked to:

• Make use of the fire blanket and/or a fire extinguisher if appropriate;
• Leave all belongings and exit immediately through the main exit, ensuring all individuals who require assistance are brought to safety;
• Wait on the main road away from the building and inform emergency services by calling 112 tel. number and quoting your location;
• Reach out to the Host’s phone number if required.

8. Property Condition

• The Guest must follow the instructions in the welcome manual of the property. Any losses, damage, or cleaning necessary over and above normal servicing, will be deducted from the Security Deposit. By placing a booking with the Host, the Guest authorises it to deduct such payment from the Guest’s Security Deposit.
• The Guest is responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture, etc., must be left clean and tidy at the end of the Rental Period. No items can be removed from the property.
• The Guest will be responsible for reimbursing any damage to the property or its contents, which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the property or their guests. Without delay, such damage must be reported to the Host’s local representatives. The cost of the repair or replacement must be agreed with and paid to the Host. 
• The Guest is responsible for ensuring that no person staying or visiting the property during the Guest’s stay will suffer anything to be done, which would endanger the policy of the Host’s insurers in respect of the property and its contents which might make the same void or voidable.

Keys

• If left in a keysafe, it is the responsibility of the Guest to ensure the keysafe is locked properly. 
• In case of a key not being found in the keysafe or designated check-out box following check-out, or if the keysafe code has been changed or fails to open and the Hostor its representative is unable to retrieve the keys or fobs, this will be treated as the loss of a key by the Guest.
• Duplication of keys or fobs and changing entry or keysafe codes are not permitted. Divulging access arrangements to third parties is not permitted.

Services & Facilities 

• The Host is not responsible for providing any refund or alternative provision of said service, facility, or amenity, and no refunds will be offered. 
• All personal belongings and contents left in the property or in the car parks are left at the Guest’s risk. The Guest should take insurance for such belongings, and any loss or damage to their belongings is the sole responsibility of the Guest.
• Vehicles may only be parked in designated areas, with prior booking where necessary. If a vehicle is parked on or in front of an access route to the property without authorisation, failing attempts to contact the Guest, the Hostreserves the right to tow the vehicle away.

Internet 

• A Fair Use Policy has been implemented so that Paymán Club can deliver a service that is fast and reliable to all the Guests. Performance of the network is monitored, and the amount of bandwidth available to demanding users during busy periods may be restricted to ensure all the guests have an acceptable level of service.
• Reasonable endeavours will be used to make the Service available 24 hours a day. However, the Host will not be liable if, for any reason, the Service is not available at any time or for any period. Access to the Service may be suspended at any time. In the case of requiring any assistance in relation to the Service, the Guest should contact Reception.
• Network access codes or passwords provided to the Guest to access the Service should be kept confidential and not disclosed to any other person for any reason. The Guest will be responsible for any loss that arises from losing, misusing or otherwise disclosing any such access codes or passwords.
• The Service is intended to allow Guests to access the internet for legitimate purposes only. The Guest undertakes to the Host that their behaviour while using the Service will be lawful, honest and proper. The Service may not be used in such a manner as to host a web or other server, send or facilitate the sending of bulk e-mail or collect third-party personal data without appropriate consent. The Host may terminate the Guest’s use of the Service at any time without notice if becomes aware of any behaviour that has a negative impact on the Host’s equipment or network or the use by other customers of the equipment or network or the internet in general, or which damages, or has the potential to damage, the Host’s reputation or standing.
• The Guest acknowledges that their use of the Service is at their own risk. The Service is provided on an “as-available” basis, and to the fullest extent permitted by law, the Host hereby excludes all and any warranties or conditions of any kind, whether express or implied, in respect of the Service and any content or data obtained or downloaded from it.

Cleaning 

9. Personal Properties

10. Cancellation Policy 

Cancellation by the Guest

• The Host shall not refund any money due to a cancellation. No-shows on the reservation date are treated as guest cancellations, and no refunds will be made. 
• The Host strongly recommends that all guests obtain appropriate travel and personal insurance cover to cover these charges in case of a cancellation.

Cancellation by Costa Paradise - Holidays

• If the Booking Officer cannot honour the booking at the property initially booked, the booked Guests will be relocated to an alternative property at the same / similar rate as initially booked.
• In exceptional circumstances, the Booking Officer and/ or Host may find it necessary to cancel the Guest’s booking and reserves the right to do so at any point. 
• The Host shall make all reasonable efforts to offer a suitable alternative. If this is declared not acceptable by the Guest within 24 hours of them being notified of the change of property, and assuming the cancellation is not as a result of events beyond the Host’s reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions. In that case, the Host will refund any sum paid by the Guest if cancelled prior to the reservation or a refund of the remainder of the booked nights if the Guest has already checked in, which shall constitute a full and final settlement of any liability the Owner or the Host may have to the Guest as a result of such cancellation. This does not affect the Guest’s statutory rights. More specifically, nothing in these conditions shall restrict the Host’s liability for death or personal injury caused by the Host’s negligence or fraudulent Misrepresentation.

Termination by the Host

11. Other Clauses

Information 

Injury or Loss

Complaints

• in writing to the Registered Address 
• via phone at the Host’s office number

Force Majeure 

Right of Access

Security of Tenure

Insurance 

Privacy and Data Protection 

Liability 

Authority to Sign 

Disclaimer 

Governing Law and Jurisdiction

Severance